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PRIVACY POLICY

Effective Date: February 1, 2025​​

INTRODUCTION

Soul Cove LLC ("Company," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, soulcove.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained from users of our Website. By accessing or using the Website, you consent to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We collect the following types of personal information:

  • Personal Identifiers: Name, address, email address, and phone number when voluntarily provided through contact forms.

  • Technical Data: IP address and browsing activity collected through cookies and analytics tools.

PURPOSES FOR DATA COLLECTION

We use the collected data for the following purposes:

  • Customer Communications: Responding to inquiries and providing information about our services.

  • Marketing and Newsletters: Sending promotional materials (subject to user opt-out preferences).

  • Website Analytics and Improvement: Analyzing Website performance to enhance user experience.

  • Customer Support: Assisting with requests and resolving issues.

DISCLOSURE OF INFORMATION

We do not sell or rent personal data to third parties. However, we may share user data with the following service providers:

  • Email Marketing Services: For managing and distributing email communications.

  • Analytics Services: We use Google Analytics to analyze Website traffic and usage trends.

These service providers are contractually obligated to use personal data solely for the purposes of providing their respective services.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about user interactions with the Website. Users may control cookie preferences through their web browser settings. Disabling cookies may impact certain Website functionalities.

DATA SECURITY AND RETENTION

Our Website is hosted on Wix, which implements industry-standard security measures, including:

  • SSL Encryption: Securing data transmitted between the Website and users.

  • Access Controls: Restricting access to personal data to authorized personnel.

  • Regular Security Audits: Monitoring and addressing security vulnerabilities.

We retain personal information indefinitely unless a user requests deletion.

USER RIGHTS AND REQUESTS

Users have the following rights concerning their personal information:

  • Right to Access: Request a copy of personal data held by us.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of personal information from our records.

To exercise these rights, users may contact us at support@soulcove.com.

OPT-OUT OPTIONS

Users may opt out of marketing emails by following the unsubscribe instructions in our communications or by contacting us directly.

MODIFICATIONS TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by an updated "Effective Date" at the beginning of this document. Users will be notified of material changes via email.

CONTACT INFORMATION

For questions or concerns regarding this Privacy Policy, please contact:

Soul Cove LLC

3 Franklin Square, Suite 4

Saratoga Springs, NY 12866

518-490-4902
Email: support@soulcove.com

This Privacy Policy is intended to comply with applicable laws governing privacy and data protection in New York State. Users are encouraged to review this policy periodically for updates and modifications.

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